Frequently Asked Questions

Q: I'm interested in having a chat about a project I want made or a project I'm interested in making.

A:  We would be delighted to have a conversation with you regarding your project. If you could email Joel a brief description of your project first it will really help to get the ball rolling. 

Q: I'm interested in attending classes - what projects can I build?

A:  We’ve structured our school so that you can build pretty much whatever woodworking project you want, provided we can fit it on a bench. We can help you with the design if required, get you familiar with the tools and assist you through your build. 

Q: How do I book into a class?

A:  The easiest way is to jump onto our website and enrol as a student. This will allow you to view the any available benches on out booking system without any financial commitment. Payment will be required only upon booking a bench.

Q: What if i've booked a class and something has come up and I can’t attend?

A:  Easy. Just jump online and log into your account and hit cancel or let us know in writing (email or text). If you have cancelled with more than 2 days notice, great, that's enough notice. Your pre-payment will be held in credit for next time you book. Any less than 2 days notice and we're going to hit you up for a late cancellation fee (50% of the class cost). This will be deducted when the class starts and the remainder will be held in credit. Please understand we are holding that bench for you and late notice will affect our ability to fill the spot. Failure to cancel will result in the full class fee being deducted.


Q: What if I don’t want to sign up as a student?

A:  We'll need you to sign up for insurance purposes to attend any of our classes. If you dont want to attend our open sessions, we also periodically hold events  that are more structured to achieve an outcome in a set timeframe ( e.g. Spoon Carving). If we have any coming up soon you'll be able to find them on our website for upcoming workshops under ‘Events’. 

Q: Can I share a bench with a partner, friend or child?

A:  Yes, and at no additional cost, provided they sign the student handbook and you are both working together on the same project. 

Q: I have received a gift voucher but I’m not really interested in becoming a student. How can I use it?

A: Gift vouchers can be also used to purchase stocked items such as timber, tools or our own hand made items available in our shop. Alternatively you could re gift the voucher or sell it to one of our existing students.

Gift vouchers are non refundable and cannot be redeemed for cash.

Q: I don't live in Townsville. Can you send me timber or tools?

A: Tools is easy - go to dubbeld wood tools make your selection and our on line store will prompt you for a delivery address and payment should you choose to proceed.

We're regularly adding new timber and tools to the store.