Support
Frequently Asked Questions
Booking, cancellations, gift vouchers, and how classes work at Studio Dubbeld.
I'm interested in having a chat about a project I want made or a project I'm interested in making.
We would be delighted to have a conversation with you regarding your project. If you could email Joel (oi@studiodubbeld.com) a brief description of your project first it will really help to get the ball rolling.
I'm interested in attending classes — what projects can I build?
We've structured our school so that you can build pretty much whatever woodworking project you want, provided we can fit it on a bench. We can help you with the design if required, get you familiar with the tools and assist you through your build.
How do I book into a class?
The easiest way is to enrol as a student on this site. That lets you view available benches on our booking system without any financial commitment. Payment is required only when you book a bench.
What if I've booked a class and something has come up and I can't attend?
Log into your account and cancel, or let us know in writing (email or text). If you cancel with more than 2 days notice, your pre-payment is held in credit for next time. Less than 2 days notice incurs a late cancellation fee (50% of the class cost), deducted when the class starts, with the remainder held in credit. We hold that bench for you and late notice affects our ability to fill the spot. Failure to cancel results in the full class fee being deducted.
What if I don't want to sign up as a student?
We'll need you to sign up for insurance purposes to attend any of our classes. If you don't want to attend our open sessions, we also periodically hold events that are more structured to achieve an outcome in a set timeframe (e.g. spoon carving). Upcoming workshops appear under Events once you are logged in.
Can I share a bench with a partner, friend or child?
Yes, and at no additional cost, provided they sign the student handbook and you are both working together on the same project.
I have received a gift voucher but I'm not really interested in becoming a student. How can I use it?
Gift vouchers can also be used to purchase stocked items such as timber, tools or our own handmade items. Alternatively you could re-gift the voucher or sell it to one of our existing students. Gift vouchers are non-refundable and cannot be redeemed for cash. Buy a new voucher at gift.studiodubbeld.com.
I don't live in Townsville. Can you send me timber or tools?
Tools are easy — go to Dubbeld Wood Tools (dubbeldwoodtools.com), make your selection, and the online store will prompt you for a delivery address and payment. We're regularly adding new timber and tools to the store.